Shop employees face violent attacks and verbal abuse, with over half reporting weekly mistreatment. Campaigns such as Let's Respect Retail and ShopKind Week highlight increasing retail abuse. The rise in harassment is linked to a series of incidents documented across the sector during the fall season.
A Waitrose veteran takes the role of Head of Customer Experience & Operations at Marks & Spencer. Liverpool FC opens a new store in Oslo, celebrated by Robbie Fowler. Independent retailers grow within Staffordshire's shopping centre. Retailers are reviewing staffing levels and training in response. Staff unions demand for stronger protection measures as cases climb.